Using the app
🔐 A staff member forgot their PIN — now what?
A manager resets it from Manage. PINs are reset, not recovered.
This is general guidance. Food-safety rules can change — always verify the current requirements with your national food-safety authority ↗. The operator remains responsible for compliance; we accept no liability for this information.
Unlock Manage with the manager PIN, open Roles & PINs for the venue, and set a new PIN for that person. PINs aren’t shown back for security, so you assign a new one rather than looking up the old.
Each PIN must be unique within a venue — the app will tell you if a PIN is already in use.
Keep at least one Management-zone role per venue; that’s who can unlock Manage and reset the others.